FREQUENTLY ASKED QUESTIONS

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Where are you based?


All Cacti Studios collections are made with love, right here in Dubai, UAE!




How long does shipping take?


Once the order is received, you can expect the item between 3-5 business days for orders placed in the UAE (within city limits). Any orders placed from remote UAE locations will be subject to a 25 AED delivery charge upon delivery (you will be notified upon order confirmation.) Please note that we do not operate on Fridays and public holidays.




What's your return policy?


As all items are handmade to order, we do not have a return policy. We recommend that you visit our detailed size guide and check the related measurements prior to ordering. However your satisfaction is our top priority, so we have an exchange policy in the event the garment does not fit as desired. Please visit the shippings and return page to see our full policy.




What are your payment options?


We accept Card payments through our secure online payment portal.

*To support the community during this pandemic, we will no longer be accepting Cash on Delivery orders as we continue working towards a more contactless delivery service.




How do I care for my item?


Since all items are hand crafted, we recommend following the care instructions provided in the items' description as each item will require its own specific care. If you have any further questions, don't hesistate to email us!




Will multiple items match as a set?


Yes! You can create your own sets within our collections - just be sure to match the items through their colour reference.




How does sizing work?


We follow standard number sizing, S, M, L, XL. Please take a look at our size guide for measurements. If you find yourself in-between sizes, remember that all cacti products have elasticated waists and a degree of stretch.

Note that going down a size will offer a more fitted look, whilst going up a size will create a more comfortable look.




Do you ship internationally?


Coming very soon!

As soon as we start offering the service, we will announce this on our instagram, so follow us @studios.cacti and stay tuned!





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