SHIPPING & RETURNS

Shipping Policy

Your item will be shipped and at your doorstep within 3-5 business days, for all orders placed in the UAE (within city limits). Any order placed from a remote location will be delivered within  3-7 business days and subject to an additional charge of 25 AED for delivery (you will be notified upon order confirmation.) 

Please note that we do not operate on Fridays and public holidays.

We are currently not accepting orders from outside of the UAE, but do stay connected on our instagram page, @studios.cacti, as we will announce International deliveries soon! 

 

Return & Exchange Policy

As all our garments are made to order, we are unable to provide a refund. However your satisfaction is our top priority, so we do offer an exchange policy in case the item does not fit* as desired, providing the labels are still attached and the item is sent back in its original box and packaging.

Items can be exchanged within 3 days of receiving your order. We will issue and schedule the return with our delivery provider. Once we receive the item and it has been checked for any damage, the exchange will be shipped.

 

Kindly note there will be a delivery charge of 25 AED, and a sanitisation fee of 15 AED which must be paid in cash to the delivery service provider upon redelivery.

*Please consult our detailed size chart which contains all the measurements to help you find your size match. If you require more information or help with sizing, please feel free to reach out to us through our contact section.

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